Tote Bags must be returned undamaged within 30 days of receipt. Damaged products must be reported within 10 days of receipt at email@example.com or 714-393-4886. All returns must have an RMA number. Shipment of returned product is at the expense of the customer. Original delivery charges are non-refundable.
We will refund the purchase price for unopened accessory items within 30 days of receipt. There is a 15% restocking fee. Shipment of unopened accessory items is at the expense of the customer. Accessory items will be sent back to the original manufacturer by Icy Diamond Totes. Icy Diamond Totes is not responsible for any manufacturer defects.
Any refunds due will be issued in the manner in which the customer originally paid. If the customer paid by credit card, a credit will appear on the next or following month’s statement. Please allow 4-6 weeks for check refunds or for a credit to be processed on the customer’s credit card from the date the package is shipped back to the vendor.